// you’re reading...

Deliberate Practice

Measure and Post

Expect the restaurant kitchens in New York City to get cleaner.

That’s because the city’s Board of Health has voted to publicly post the cleanliness grades where customers can see them.

These grades have previously been available online or at the Department of Health and Mental Hygeine. But now they must be posted in the window or the vestibule.

Under this format, restaurants must either maintain clean kitchens or risk the loss of business.

You can use the same technique in your program. University of North Carolina women’s soccer coach Anson Dorrance has made it the keystone of his unrivaled dynasty. He measures performance and then posts the results. He calls it a cauldron.

It’s based on a couple of ideas.

First, as management consultant Peter Drucker said, “If you can’t measure it, you can’t manage it.”

Drucker’s idea leads to another: If you want to improve results, measure them. If you want to improve results more quickly, post what you measure.

Dorrance does this every day in practice. He puts his players into competition and measures how they perform. Then he compiles the results and posts them for all to see. None of his players ever must wonder where she fits in.

This technique will not only help your team grow, but I, for one, will rest just a little bit easier when eating in New York.


No comments for “Measure and Post”

Post a comment